CPSIlogo icon

Clinical Customer Support Representative

Evident, a wholly-owned subsidiary of CPSI, is searching for bright and talented individuals to join our team as Customer Support Representatives within our Client Services Divisions with openings in our clinical application support areas. These new team members must be dependable, motivated and passionate individuals. They will interact in a collaborative team environment and must demonstrate empathy to customers and fellow employees.

The Customer Support Representative provides frontline software support to customers while providing a positive experience to fulfill their needs. Proactive problem solving and customer service are a must as is the ability to exhibit agility by multitasking effectively in an ever-changing environment. Strong communication and interpersonal skills are also required.

Essential responsibilities include but are not limited to

  • Supports customers on assigned software applications using research/analysis, troubleshooting and testing skills. Documents all communication in our customer management system.
  • Reviews continuing education materials that go out with each update to remain knowledgeable on system functionality and software updates.
  • Completes other projects as assigned by the Management team.
  • Applies best practices when educating our clients in their software utilization.
  • Participates in Evident customer conferences when required.
  • Demonstrates the ability to uphold our corporate brand values – Collaborative, Dependable, Proactive, Empathetic and Agile.
  • Potential for minimal travel may occur.

Preferred Qualifications:

  • Clinical Applications – Laboratory, Nursing, Pharmacy and Physicians.
  • Diploma, Certificate, Associate Degree or licensures as a Pharmacy Technician, Medical Laboratory Technician or Medical Technologist.
  • Bachelor’s Degree from an accredited college or university as an alternative to the above or successful work experience that includes customer service.
  • Ability to effectively present information and respond to questions from a diverse audience.

Minimum Requirements:

  • Proven excellent customer service skills.
  • Computer skills including but not limited to Microsoft Word, Excel, and Outlook.
  • Possess strong reasoning skills with the ability to articulate (in both written and verbal capacities) problems, collect data, establish facts and draw valid conclusions.
  • Possess strong organizational, interpersonal, communication and presentation skills.
  • Presents a professional and positive image at all times.
  • Possesses the ability to work productively both independently and as a team member.

At Evident, we are committed to meeting the needs of community healthcare, which would not be possible without our dedicated and talented employees. We offer competitive compensation and you’ll receive benefits befitting a leading software company (401k, great health insurance, life insurance and more). We are an Equal Opportunity Employer.

Apply now for a position in

All locations

The CPSI family of companies

©2019 CPSI. All rights reserved.