Payment Resolution Representative

Job Description

This position is responsible for assisting individuals with medical billing questions and processing payments through incoming and outgoing calls while maintaining a professional level of customer service.

Essential Duties and Responsibility

  • Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
  • Receives incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
  • Responsible for consistently meeting production and quality assurance standards
  • Processes credit card payments accurately against the patient's account(s)
  • Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
  • Protects customer information by keeping all information confidential- Processes miscellaneous paperwork
  • Updates job knowledge by participating in educational opportunities

Educational Requirements

  • High School Diploma

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Note: you must complete the application to be considered for the position.

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